Customer Relations Officer

Call Center / IT-Enabled Services / BPO, Healthcare / Medical
East
May 5, 2023
S$2,000 - S$2,400
Contract Full Time
Application ends: December 31, 2025
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Job Description

Responsibilities

  • Provide prompt, accurate and updated information for all queries via incoming calls/emails
  • Handling Customer Complaints at Call Centre
  • Web Portal Appointment Bookings
  • Appointment Booking for Australian Visa Application
  • Committed, timely efforts to attain the targeted result by making outbound calls
  • Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives
  • Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers

Requirements

  • Minimum 2 years of relevant experience
  • Computer literate, preferably in MS Office, Excel, Word etc
  • Good interpersonal and conversational skills
  • Self motivated with problem-solving skills
  • Able to work independently as well as in groups/teams with minimal supervision

Interested candidates, please send your updated resume to [email protected]